“ENSURE YOUR SUCCESS IN YOUR JOB APPLICATION, ASSESSMENTS AND INTERVIEWS”
“GUARANTEE YOUR CAREER AS A CALL CENTER AGENT”
Learn and apply proper English grammar. Practice and develop your English speaking skills. Understand how to manage a diverse variety of customers thru basic customer service principles. Acquire effective sales skills thru cross selling and up selling tips & techniques. Enhance your knowledge in basic computer concepts and increase your technical proficiency on the internet, networking and cable technology. Obtain computer competency thru productivity tools. Gain confidence and learn how to succeed in job interviews thru personality development. Know more and familiarize yourself with the United States of America. All this and more will guarantee your preparation and success in applying for a Call center Agent Position in any of the leading Call centers.
COMPLETE ONLINE CALL CENTER CORE SKILLS TRAINING MODULES.
- BASIC ENGLISH GRAMMAR RULES
- ENGLISH SPEECH AND PRONUNCIATION
- BASIC CUSTOMER SERVICE PRINCIPLES
- CROSS SELLING & UP-SELLING TECHNIQUES
- BASIC COMPUTER CONCEPTS
- INTERNET & NETWORKING
- CABLE TECHNOLOGY
- PRODUCTIVITY TOOLS
- PERSONALITY DEVELOPMENT
- U.S. 101